Help & Support

How can I create a listing?

After logging in, click the "Add Listing" button to create a new listing. Required information:

• Listing Title
• Category selection
• Detailed description
• Price setting
• Image upload (optional)

How can I edit my listing?

You can view and edit your listings from the "My Listings" tab on your profile page. You can only edit the price.

How can I delete my listing?

You can delete your listing by clicking the "Delete" button next to your listing on the My Listings page.

How does the trade system work?

You can accept trades by checking the "Trade Open" option when creating a listing. The trade description field is required.

How can I deposit money to my account?

You can create a balance loading request by clicking the "Deposit" button on your profile page:

• Bank transfer
• EFT
• Credit card (fast payment)

Upload receipt and wait for admin approval.

How can I withdraw money from my account?

You can create a withdrawal request by clicking the "Withdraw" button on your profile page:

• Minimum withdrawal amount: 200 TL
• Enter your bank information
• Specify your IBAN number

How long do payment operations take?

Deposit and withdrawal operations are completed within 1-3 business days after admin approval.

Is there a transaction fee?

There is no transaction fee on the platform. Only bank transaction fees apply.

How can I keep my account secure?

• Use a strong and unique password
• Do not share your password with anyone
• Do not click on suspicious emails
• Do not forget to logout from your account

What is the escrow system?

The escrow system provides secure payment between buyer and seller. Money is protected by the platform until the transaction is completed.

What should I do in case of fraud?

Report suspicious situations immediately to our admin team. Create a complaint with necessary documents.

Is identity verification required?

Identity verification may be required for large amount transactions. This is important for platform security.

How can I get support?

You can use the following methods to get support:

• Review this help page
• Send message to admin team
• Make notification through complaint system

What is the support response time?

Usually response is given within 24-48 hours. You can get faster response for emergencies.

What topics can I get support for?

• Account issues
• Payment Operations
• Listing management
• Technical issues
• Security concerns

What content is prohibited?

• Fake or misleading listings
• Inappropriate Content
• Spam messages
• Fraud attempts
• Copyright violation

What are account ban situations?

Your account may be banned in the following situations:

• Violating platform rules
• Committing fraud
• Creating fake accounts
• Spamming

How does the complaint system work?

Complaints are reviewed by the admin team and necessary actions are taken. A fair process is followed.

What is the privacy policy?

Personal information is stored securely and not shared with third parties. Review our privacy policy for details.